Customer Service Manager Resume Sample
Customers are very important. If companies don’t take care of them, they will leave. The winner? The competition! Businesses need Customer Service managers who can attend to their patrons. It’s not an easy job. However, you’ll get paid well for it. Are you the right person? If so, bring out your Customer Service Manager resume. We’ll show you how to make one that will get you the job.
Every part of the resume is important. Don’t neglect the resume objective. Think about your work experience through. The format will likewise matter. And if you are entry level, don’t worry! There are ways to give your resume a boost.
Our Customer Service Manager resume sample covers all of these things. Read on and learn how a resume can be a game changer.
Customer Service Manager Resume Sample
Carlson G. Bagwell
Address: 5417 Lakefront Street, San Antonio, TX
Phone: (726) 897 3479
Email: [email protected]
Current job: Customer Service Manager; Fast Track Communications, Inc., San Antonio, TX
Highly-experienced Customer Service Manager with more than 8 years providing excellent support and assistance to clientele and customers across various industries. Bachelor Degree in Psychology; excellent understanding of human nature and well-versed in business seeks to become the Head Customer Service Manager of Hot Spot Telecommunications, Inc.
- 8+ years in Customer Service.
- Bachelor Degree in Psychology.
- Computer literate – MS Office, Zoho Desk, Dixa, and LiveAgent.
- Knowledgeable on key areas of business development.
- Excellent understanding of business.
- Good listener.
- Positive disposition.
- Driven to find resolutions within a reasonable time frame.
- Excellent communication skills.
Customer Service Manager; 2015 to Present
Fast Track Communications, Inc., San Antonio, TX.
- The primary task is to ensure effective customer service protocols are carried to all available channels: inbound, email, chat, fax, and social media; regularly conducts an evaluation of customer service performance and introduces improves if warranted.
- Reviews and introduces revisions or adjustments to current customer service guidelines; the purpose is to evolve until performance levels exceed predetermined benchmarks.
- Schedules and conducts process improvement meetings; discusses persistent issues and customer concerns with agents from all levels of support.
- Assists Human Resources in recruiting, evaluating, testing, and selecting customer service personnel.
- Prioritizes and directly addresses customer service issues that are confidential in nature as well as those that have not been resolved within an appreciable time-table.
Customer Service Manager, 2012 to 2015
R.G. Weller Department Store; San Antonio, TX.
- Attended to concerns addressed by customers on the floor; these are issues that cannot be resolved by CS officers or agents which include discounts, promotions, and ID verification.
- Reviewed and addressed trouble tickets that have been submitted by CS officers; transmitted email to customers and endeavoured to resolve matters within 24 to 72 hours.
- Introduced the “CIS” or “Customer Is Special” program which focused on giving customer retention the same level of attention as new customer generation.
- Managed the customer service “RB Program” or Repeat Buyer Program; the objective was to establish a strong, trustworthy relationship with current buyers and move toward additional purchases or referrals.
- Met with customer service teams frequently; start of the week, end of the week, month end, quarterly and annual to keep track of progress, find ways to improve services and reward incentives and promotions.
Customer Service Officer; 2010 to 2012
R.G. Weller Department Store; San Antonio, TX
- Handled multiple channels of customer service: Inbound, Chat Support, and Email.
- Prepared and issued trouble tickets covering every customer- cascaded concern or complaint.
- Monitored progress of trouble ticket; worked to have it resolved within 24 to 48 hours.
- Frequently updated customer on status of trouble ticket.
- Updated CRM; uploaded new customer information and status reports on complaints.
Bachelor’s Degree in Psychology
San Antonio University
San Antonio, TX
2002 to 2006
Southwest Independent High School
San Antonio, TX
1998 to 2002
- Status: Married with 1 child
- Date of Birth: 24 May 1985
- Hobbies include basketball and swimming.
Customer Service Manager Skills List
This job deals with people. Every day you will get calls or emails. In some cases, customers will chat with you. Most of the time, it will not be pleasant. Customers can get irate. Does your Customer Service Manager skills list make you the right fit person for the job?
- Education. Companies prefer college degrees. However, there are jobs that may consider a high school diploma. That is, if you have experience. What kind of degrees are needed?
- Business-related are standard. In our sample resume for Customer Service Manager, it’s Psychology. Will Carlson get looks? Yes, because it’s a field that studies behavior. Knowing how customers think is a good way to understand why they react.
- Certification. You don’t have to be certified in this job. You could look for related fields and get certified. These fields include customer service, negotiation, and client management. Certification will show you are invested in your career. It will give your resume a boost.
- Computer Literacy. You should know the basic software. MS Office is a must. Knowing a few CS program is also good. Zoho and Dixa are among the most popular.
- Good Disposition. Dealing with customers can be stressful. Customers say anything when they are irate. You have to stay positive. Remember that you are here to help. No matter what, find a solution. Customers want attention. They also want assurances. Keep cool! In time, the customer will.
- Excellent Communication Skills. This is a job where you have to be a good listener. Perhaps most of the time. Take in what you can. From there, articulate the solution. Make sure the customer understands the course of action. Explain the processes very well. If needed, put it in black and white.
- Empathetic. Don’t just say, “I know where you are coming from.” Mean it. Customers don’t want to be ignored. You have to show that you understand. Most of all, that you care. Don’t argue. See it from their point of view. Then, you can work toward a solution.
Customer Service Manager Resume Objective
To be effective, keep your Customer Service Manager resume objective short. However, don’t skip the details. What details are these? The important ones. The ones you find in the job post.
In our sample resume objective for Customer Service Manager, the experience was the main requirement. So we started with it. 8 years is good. There might be some people with longer tenure. This is why we added variety in experience. We emphasized the Carlson worked in various industries.
Customers react differently. Having the experience of dealing with different customers adds value. It makes Carlson unique.
We also mentioned he has a degree in Psychology. Then we tied it in with the job:
“Excellent understanding of human nature.”
Lastly, don’t forget your objective. Don’t assume “it’s obvious”. Show the employer respect by acknowledging the position. In our case, Carlson wants to become the new Head of Customer Service.
Customer Service Resume Format
Do you have good tenure? Use the reverse chronological. It will be the best one for your Customer Service resume format.
It will highlight your experience in a big way. All you have to do is start from your current employment. From there, work your way back. Recruiters don’t spend a lot of time on a resume. Many will just scan it. This format makes sure all the key details are front and center. Recruiters want to know one thing: What can you do NOW?
Next, place work experience in the middle. This way it will be supported by the other sections. Check out our sample template for Customer Service Manager resume:
- Contact Information
- Objective Statement
- Work Experience
- Personal Information
This format may not work if you have employment gaps. It happens. Sometimes you lose your job. The problem is if the gap is more than 4 months. What should you do? The same thing an entry-level CS Manager applicant would do.
Entry Level Customer Service Manager Resume
If you have an entry-level Customer Service Manager resume, can you get the job? It may be hard, but there are ways to do it. Here are our tips for entry-level CS Managers:
- Be selective. Look for jobs that don’t need experience. They may not pay as well. However, your purpose is to gain experience. Putting time in your resume should be your goal.
- Do you have special training? Highlight it in your resume. Make sure these are relevant skills.
- Are you bilingual? This is a big plus! Look for a job that needs your language skills.
Finally, use the Combination format. This combines the functional and chronological. Highlight your key skills. Use the objective statement to share your story. You can touch briefly on why there’s a gap in your job history.
“I took 4 months off to attend to complete my College Degree but I never lost my step. I am ready to pick up where I left off as a Customer Service Manager.”
It preempts your work experience gap. The recruiter will know what to expect. He/she will have an idea of what happened. It will lessen the impact of the 4-month gap.
Customer Service Manager Resume Writing Tips
Are you ready to be the next CS Manager? Make sure your resume is on point. Take a few seconds to read our Customer Service Manager resume writing tips:
- No Errors – Spelling and grammatical errors are no good. It shows you don’t care. CS work is all about caring. If you don’t care enough about your own resume, what more the company’s customers?
- Be Conversational – Write as if you’re having a conversation. CS is communication. If your resume isn’t clear then maybe you don’t communicate well.
Don’t rush your resume. Take your time. Review as often as you can. If you have questions, go back to our Customer Service Manager resume sample.
If this customer service manager resume example wasn’t sufficient for you, you are free to review some other samples and templates from our site. Browse to some related resumes below and find your inspiration.
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