Dental Office Manager Resume Sample

If you have mad skills in organizing tasks, scheduling appointments, managing calendars, and have knowledge of basic accounting and customer service, you might be the right person for the role of Dental Office Manager. No need to have a degree in Dentistry! All you have to do is to make sure the dentists aren’t distracted from work. This could be a well-paying job and the key to getting inside the door lies with your Dental Office Manager Resume.

To get hired, you must have the required skills to manage a dental office. Now, if you do have the skills, the challenge is how to present them in a way that impresses the recruiter. It’s not rocket science! All you have to do is review our Dental Office Manager resume sample below then read the tips we provide right after.

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Dental Office Manager Resume Sample

Elaine S. Connor

Address: 678 Crest Lane, Sacramento, CA.
Phone: (916) 879 7654
Email: [email protected]
Current Job: Dental Office Manager; Anderson Dental, Sacramento, CA


Objective

A dedicated Dental Office Manager with 8 years in the industry seeks to become the new Dental Office Manager of Zest Dental Inc. I am a fellow of AADOM who is intent on bringing my exceptional management skills to your clinic to ensure a seamless workflow and outstanding customer service.


Skills

  • Fellow of American Association of Dental Office Management (FAADOM)
  • Highly proficient with Dentrix and EagleSoft software
  • Excellent organizational skills
  • Strong interpersonal skills
  • Efficient multi-tasker
  • Detail-oriented
  • Bilingual

Work Experience

Dental Office Manager – 2018 to Present
Anderson Dental; Sacramento, CA

Responsibilities:

  • Oversee internal office operations, clinic activities, and administrative duties to ensure efficient workflow and uninterrupted patient service
  • Organize office events, meetings, and inter-branch conferences ensuring all tasks delegated to team members are facilitated and completed promptly and accurately
  • Prepare billing statements, explains different payment options to patients, and promptly responds to all patients’ queries
  • Manage calendars of 55 dentists and promptly informs them of any last-minute adjustments or cancellations of appointments
  • Introduce a new scheduling software which reduced staff scheduling conflicts and overlapping of appointments by 90%
  • Conduct training of 50 new office managers and clinic personnel from 15 branches every month
  • Maintain 1,000 patients’ records and ensures that all data are stored securely in accordance with privacy and security regulations

Dental Office Manager – 2013 to 2018
Prime Dental Clinic; San Francisco, CA

Responsibilities

  • Assist other support staff as needed including preparing patients for dental procedures, cleaning the clinic, answering phones, preparing documents for the dentists, and distributing mail
  • Lead monthly meetings of clinic staff to discuss accountability, concerns, customer feedback, and quarterly goals
  • Coordinate with other branch office managers to establish marketing strategies, improve customer service, plan company events, and resolve patient issues
  • Conduct quarterly staff training on how to be patient-centered
  • Assign tasks to clinical staff, monitored their performance, and submitted evaluation reports to head office

Education:

College
Associate Degree in Office Management
Laney College
Oakland, CA
2011 to 2013

High School
Oakland High School
Oakland, CA
2009 to 2011

Certifications:

  • Fellowship in the American Association of Dental Office Managers (AADOM)
    Dental Assisting National Board, Inc.
    2016

How To Write A Good Dental Office Manager Resume

Recruiters go over hundreds of applications every day. They won’t be interested in cookie-cutter resumes or those that look like they came out of an assembly line. If you want to get hired, stand out from the rest by submitting not just any application but a good Dental Office Manager Resume.

Keep It Organized and Professional

Your resume will tell a lot about you. Put yourself in the shoes of the recruiter. Would you hire someone whose resume looks like the Sunday crossword puzzle? As a Dental Office Manager, one of your key responsibilities is to keep everything organized. Exhibit A of your ability to organize is your resume.

  • Use a professional font style such as Arial, Helvetica, or Calibri. Times New Roman is still acceptable.
  • Make sure the font is large enough to be read easily by the recruiter.
  • Create headings for the sections of your resume.
  • Organize your key information into bullet points.
  • Make sure there are no errors in spelling or grammar. Run your resume through a spelling and grammar checker before finalizing it.
  • Review your contact information. It’s important to update them.

Choose the Right Resume Format

Not all resume formats are created equal. The reverse-chronological might be the most popular format but it doesn’t mean it’s the best one for you. The ideal choice of format will depend on your level of experience, the purpose for applying, and skills list.

The structure of the reverse-chronological is as follows:

  • Contact information
  • Objective statement
  • Skills/Strengths
  • Work Experience
  • Education
  • Certifications/Licenses

Choose the reverse-chronological format if:

  • You have at least 1 year of work experience.
  • You don’t have an unemployment gap exceeding 4 months.
  • You’re a fresh graduate but have a good level of work experience as a Dental Office Manager or similar capacity whether part-time or during summer breaks.

The work experience section is presented in reverse-chronological order meaning you start from your most recent or current employment. The same goes for the education section. You start out from your highest educational attainment.

The functional and combination have the same structure:

  • Contact information
  • Objective statement
  • Skills/Strengths
  • Certifications/Licenses
  • Education
  • Work Experience

Choose the functional format if:

  • You have very little to zero work experience.
  • You have an unemployment gap exceeding 4 months.

The purpose of the functional format is to move the recruiter’s attention away from your lack of work experience and to highlight the skills and other qualifications that would make him consider you as a potential candidate.

Choose the combination format if:

  • You have extensive experience in a related profession but are planning a career shift to that of a Dental Office Manager.
  • You are planning to apply to the position of Dental Office Manager after working for years in another department/division of a dental office such as accounting or customer service.

The combination is called as such because it combines the key features of the reverse-chronological and functional formats. Your work experience section is presented in reverse-chronological order and you put in as much relevant detail as possible.

The skills section and other information that proves your competency for the job such as “Certifications/Licenses” are placed in the top third of the resume.

One Page Is Good Enough – So Use Keywords

Unless you have more than 10 years of work experience as a Dental Office Manager or in another relevant position, keep your resume down to only one page.

Recruiters don’t spend a lot of time on a resume. Because of all the job applications that they go through, only scant seconds are allocated per document. An excellent strategy would be to embed high search keywords on your Dental Office Manager Resume.

Where can you find the keywords? Go back to the job ad and take note of the words and phrases that pertain directly to the position or those frequently repeated or mentioned.

Keep in mind that if you email your resume, it might go through an Applicant Tracking System or ATS – a program that scans for keywords.

Dental Office Manager Skills List

What should be seen on your Dental Office Manager skills list? Recruiters have specific skill sets in mind. So trying to come up with a one-size-fits-all approach won’t get you the job. To be sure, review the list of qualifications indicated on the job ad. We can assure you that most, if not all, skill requirements will include the items discussed in our summary below.

Education

While a college degree is not required, you should have completed at least a high school diploma or the equivalent GED score to be considered for the position. For sure, the office would prefer someone with a college degree.

If this isn’t in the cards for you at the moment, a 2-year Associate Degree in a relevant field such as Office Administration will suffice.

Certifications/Licenses

Another option to consider if you don’t have a Bachelor’s or Associate’s degree is to acquire certifications or licenses in skills that are relevant to the job of a Dental Office Manager. Examples of these skills include:

  • Office Administration
  • Medical Transcription
  • Medical Billing
  • Medical Coding
  • Basic Accounting
  • Customer Service

Knowledge of Computers

With the introduction of electronic record-keeping processes, more clinics and hospitals are staying updated on technology. At the most basic, you must be proficient with spreadsheet and word processing programs. You have to be comfortable managing Patient databases and consistent in updating their records. Lastly, you have to be familiar with project management and communication apps that are used for video conferencing.

Administrative Skills

At the core of the Dental Office Manager’s job is the ability to manage the administrative functions of the office. What falls under administrative functions?

  • Phone handling
  • Appointment scheduling
  • Calendar management
  • Email filtering
  • Bills payment
  • Liaison between departments, suppliers, and associates
  • File and document organization
  • Preparation of specific documents

Familiarity with OSHA

Occupational Safety and Health Administration (OSHA) is the US agency tasked to regulate, oversee, and assure that workplaces in America are conducive for work and productive activity.

As the Dental Office Manager, you must follow OSHA guidelines when managing the needs of the office. Sometimes you might have to reorganize the office in order to improve patient management.

Communication

It’s very important to maintain proper communication channels in the dental office to avoid mistakes that could be detrimental to the patient.

For example, you have to be sure that all of the documents needed by the patient to file insurance claims must be complete. You must also be able to answer questions from the patient and his family regarding procedures and billings.

Dental Office Manager Duties And Responsibilities For The Work Experience Section

You need a well-written Dental Office Manager work experience section to convince the recruiter that you are the best candidate for the position. Simply listing your responsibilities will not help you make the cut.

How do you win the recruiter’s approval?

Here are our tips on how to effectively present your duties and responsibilities.

Tailor Your to The Job Ad

Read the job ad carefully to find out what details you need to include. Highlight all the qualifications that you can match and make sure to cover them in your list of duties and responsibilities.

This way, the recruiter will immediately get the impression that you are a fitting candidate.

How do you list your bullet points? Which tasks or responsibilities should come first?

Take note of the order of the responsibilities in the ad because those that are listed first may be prioritized more by the employer.

For example, if the first item that the employer listed in the responsibilities is related to management, your first two bullet points should tackle tasks and accomplishments reflecting your managerial skills and experience.

Mention Specific Incidents

The recruiter wants to know how well you respond to certain situations or interact with others. It is important to mention incidents that brought out the soft skills the employer desires from applicants.

This will show that you possess the required attitude and traits for the job position.

For example, if the job ad states that the company is looking for individuals who possess strong interpersonal skills, cite an incident where you resolved a conflict between management and staff.

Focus on Your Accomplishments

Recruiters want to see the outcomes of your contributions, to determine what you can offer that other candidates cannot.

Did you receive commendations? Did your marketing recommendations increase the number of patients? Did you propose effective cost-cutting measures?

Do not leave them out in your resume because these notable accomplishments make you a desirable applicant.

Instead of simply listing your duties and responsibilities, make your bullet points more dynamic by inserting quantifiable results. Whenever you can back up your accomplishments with numbers.

Here are a few examples of how you can use numbers to add a premium to your duties and responsibilities:

  • Manage a workforce of 15 personnel: 1 accountant, 1 HR Officer, 2 data encoders, 1 payroll officer, 2 customer support agents, 2 medical encoders, 2 medical billers, 2 medical transcribers, 1 liaison officer, and 1 messenger.
  • Collaborate with the IT Manager to create an online workflow system that reduced monthly costs by 21% and improved productivity by 90% .
  • Improve the efficiency of scheduling to increase patient bookings by 15%.
  • Provide assistance to the medical transcriber to increase completion by 30% while maintaining a transcription accuracy rating of 95.
  • Manage social media accounts; increase followers from 540 to 2,234 within 1 year.

Remember, don’t share claims that you can’t back up. Sure, numbers will get you the attention of the recruiter. If you’re in the Interview Room with the Hiring Manager, be ready to talk more about your accomplishments in detail.

Use Action Verbs

Using action verbs creates a strong impact on the reader. It also helps heighten the interest of the recruiter.

Start your bullet points with these verbs:

  • Assist
  • Assign
  • Attend
  • Collaborate
  • Complete
  • Coordinate
  • Designate
  • Develop
  • Distribute
  • Execute
  • Ensure
  • Inform
  • Lead
  • Manage
  • Organize
  • Report
  • Resolve
  • Schedule
  • Supervise
  • Train

Entry Level Dental Office Manager Resume

Entry-level Dental Office Manager resumes are a-plenty! Don’t worry if you have no experience in the job. You won’t be the only one. Although the designation is “Manager”, for most clinics, this is considered an entry-level position.

The challenge will be to get noticed by other first-time job seekers. Here are tips on how you can get ahead of the competition.

Use the Functional Format

If you took up and passed courses that are relevant to the work of a Dental Office Manager, put them front and center on your resume. Add information such as the number of cumulative classroom hours, types of courses, and if you received certificates.

Write an Engaging Objective Statement

Tell the recruiter why you want to become a Dental Office Manager. Share your story. Do you plan to use the experience as a jump-off point for a career in healthcare? Are you following in the footsteps of a sibling? Be honest and give the recruiter an insight into your career plans.

Add Freelance Work Experience

Many Dental Office Managers crossed over from the virtual world to the brick-and-mortar world. They spent time as freelancers – offering office administration or virtual assistance services – to businesses that want to streamline expenses. Freelancing is a wonderful work experience! You get to sharpen your skills and learn new ones while earning a decent income.

If demand for Dental Office Managers is tight – don’t lose hope. Go back to freelancing work or apply to job ads that are looking specifically for entry-level candidates. The pay might not be as high but you’ll surely move up the salary scale if you stay motivated and engaged.

Lastly, always update your Dental Office Manager resume every time you complete an employment contract or learn a new skill.

Felix T. Web

I founded ResumeOK in 2011 to help people increase their chances of getting a better job. I am a career expert that has reviewed and written thousands of resumes. During my career, I found patterns that make a resume successful. Together with our team, we are sharing insights and knowledge in our resume samples and career articles. Do you have a question or need help? Just contact us here.

Last Updated on October 23, 2021 by Felix T. Web

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