Concierge Resume Examples & Samples

Do you enjoy interacting with people? Are you well-acquainted with your area? Are you confident about your recommendations for the best places to eat and dine; the must-do activities in and around the city? If so, you might be the Concierge the hotel is looking for. First, you must convince the hotel’s HR department with your Concierge resume.

If you’re not too enticed by the salary, the position of Concierge can be used as a starting point for a career that could be well-paying. It’s not out of the ordinary for a good Concierge to be promoted by the hotel’s management especially if he is adored by the guests.

So, if there’s an opening that you’re interested in, take the first step by reviewing our Concierge resume sample. Then, improve your resume by following the tips we’ve provided in the next few sections.

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Concierge Resume Sample

 

Concierge Resume SampleSunshine G. Fox

Address: 456 Plaza Place, Atlantic City, NJ
Phone: (609) 311 2478
Email: [email protected]
Current Job: Grand Boulevard Hotel and Resort; Atlantic City, NJ

Objective Statement

Well-experienced Concierge with a sunny disposition is desirous of becoming the new Concierge for the Baywalk Casino. I have strong communication skills, very well organized, and I’m fluent in Spanish which is important for your hotel as it brings in 40% of revenues from the Hispanic region.

Strengths/Special Skills

  • Associate Degree in Communications.
  • Level 9 Spanish; Instituto de Languages Internationale.
  • Excellent communication and interpersonal skills.
  • Positive attitude.
  • Professional approach to work.

Work Experience

Concierge; 2017 to Present
Grand Boulevard Hotel; Atlantic City, NJ.

Responsibilities:

  • Warmly greets hotel guests at the front desk, the lobby, and other areas; makes eye contact, gives a sincere smile, and a genuine “hello”.
  • Attend to all guest inquiries, concerns, and complaints in a timely and professional manner.
  • Refer guests to the appropriate person in charge in the event the issue cannot be resolved or if the resolution is outside my jurisdiction.
  • Conduct research; identifies the newest restaurants and places to see, updated customer reviews on these restaurants, shopping malls, and other popular destination spots.
  • Arrange for transportation to and from the hotel.
  • Assist guests in planning their itinerary.
  • Offer discounts and promotions of the hotel for upselling purposes.
  • Resolve all disputes related to service, products, and billing.

Concierge; 2015 to 2017
Fortune Resort and Casino; Atlantic City, NJ

Responsibilities

  • Attend to all complaints, issues, and problems from guests.
  • Recommend the best restaurants and destinations.
  • Assist guests in getting tickets and reservations for the city’s best shows and other forms of entertainment.
  • Preside over discussions on event bookings for the resort.
  • Provide excellent customer service; respond immediately to inquiries relayed via email, chat support, text, and inbound call.

Education

College
Associate Degree
Communication
Atlantic Cape Community College
Atlantic City, NJ
2011 to 2013

High School
Atlantic City High School
Albany Avenue, Atlantic City, NJ
2007 to 2011

Concierge Lead Resume Sample

Name: Raphael Dodson

Address: Toms River, NJ 08753

Phone: (723) 384-9122

Email: [email protected]

Current job: Concierge Lead at Lion’s Choice

Objective

I am a results-driven executive with over 15 years of experience in customer service, sales, and operations. I possess the ability to lead a team of people to meet high-level customer expectations, while also maintaining the company’s best interests.

Work Experience

Concierge Lead, 2018 – present
Sarku Japan

Duties and Responsibilities:

  • Maintain relationships with hotels, restaurants, and other local businesses to secure the best deals for guests.
  • Follow up with guests to ensure they are satisfied with their stay.
  • Manage employees and oversee daily operations at a hotel.
  • Manage budgets and timelines for special events.
  • Create itineraries for group or individual guests.
  • Stay up-to-date on hotel, travel, and other local events in order to provide guests with the best information.

Concierge Lead, 2014 – 2018

Cook Out

Duties and Responsibilities:

  • Greet guests in a friendly manner and offer to assist with baggage
  • Check guests into their rooms and offer to deliver their food and other amenities
  • Provide guests with information about the hotel and surrounding area
  • Be able to answer basic questions about the hotel and surrounding area
  • Offer guests free wi-fi and any other amenities the hotel offers
  • Close off rooms that are not being used so they are clean and presentable

Concierge Lead, 2012 – 2014

Lion’s Choice

Duties and Responsibilities:

  • Manage the front desk, including staff and schedules, taking reservations and answering questions
  • Ensure the lobby is clean and well maintained
  • Manage staff schedules and pays them on time
  • Maintain security of hotel’s keys
  • Maintain inventory of supplies, ordering when necessary
  • Greet guests warmly as they arrive
  • Ensure there are always fresh towels available in the public restrooms

Skills

  • Outgoing personality
  • Ability to work with a team
  • Flexible schedule
  • Ability to work nights and weekends
  • Ability to stay calm under pressure
  • Ability to multitask
  • Strong customer service skills

Concierge Team Lead Resume Sample

Name: Jack Gomez

Address: Danville, VA 24540

Phone: (437) 799-2796

Email: [email protected]

Current job: Concierge Team Lead at McAlister’s Deli

Objective

I am a fast learner, good communicator and have a natural ability to make people feel at ease. I have strong leadership skills and am always willing to go the extra mile to meet my work objectives. I have experience in customer service and team management. I am always looking for new opportunities to learn and grow.

Work Experience

Concierge Team Lead, 2018 – present
Yoshinoya

Duties and Responsibilities:

  • Answer phone calls and messages, help with reservations
  • Ensure the hotel is running smoothly and all guests have the best possible experience
  • Promote a sense of comfort and hospitality to all staff and guests
  • Coordinate staff schedules, ensure all departments are running efficiently
  • Handle customer complaints in a timely and professional manner
  • Ensure the upkeep of all public areas, including lobbies, pools, restaurants, etc.

Concierge Team Lead, 2014 – 2018

Culver’s

Duties and Responsibilities:

  • Supervise and manage all concierge services for company-owned buildings
  • Ensure concierge services are up to standard and meet customer needs
  • Develop strategies for improvement of concierge service
  • Train and manage concierge staff effectively
  • Ensure customer satisfaction
  • Confer with management on major problems, issues, and opportunities in the concierge service
  • Provide feedback to management on concierge services

Concierge Team Lead, 2012 – 2014

McAlister’s Deli

Duties and Responsibilities:

  • Ensures that the concierge desk is always staffed with a concierge officer during all business hours
  • Ensures that the concierge team is aware of all customer service policies
  • Answers questions about the hotel
  • Hosts and greets all incoming team members
  • Leads the concierge team in various tasks, such as answering the hotel phone, checking in guests, and assisting with baggage

Skills

  • Administrative skills
  • Excellent customer service skills
  • Ability to multitask
  • Detail oriented
  • Ability to work with a team
  • Bilingual (Spanish)

Residential Concierge Resume Sample

Name: Jovanni Nunez

Address: Saint Cloud, MN 56301

Phone: (946) 362-9278

Email: [email protected]

Current job: Residential Concierge at Miami Grill

Objective

I am a hardworking and driven individual with a passion for hospitality. I have extensive experience in customer service, multi-tasking, and time management. I am looking for a break into the industry and would love to explore my potential as a residential concierge.

Work Experience

Residential Concierge, 2018 – present
Au Bon Pain

Duties and Responsibilities:

  • Greet residents and their guests
  • Acknowledge their needs, ask how they can be helped, and provide information
  • Announce arriving guests or deliveries
  • Be the first impression of the building
  • Answer phone calls, screen calls according to a predetermined set of guidelines, and transfer calls as appropriate
  • Solve resident problems, such as lost keys, locked out of the apartment, and provide general security for the building

Residential Concierge, 2014 – 2018

Farmer Boys

Duties and Responsibilities:

  • Provide on-site customer service to tenants and the general public
  • Locate and report work orders in a timely manner
  • Assure that emergency maintenance requests are addressed promptly
  • Provide 24/7 emergency on-call service

Residential Concierge, 2012 – 2014

Miami Grill

Duties and Responsibilities:

  • Greet and assist guests
  • Serve as a liaison between property management, guests, staff, and vendors
  • Answer or forward incoming phone calls and messages
  • Provide directions

Skills

  • Excellent customer service skills
  • Able to work quickly and efficiently
  • Proficient with Microsoft Office, Outlook, and the Internet
  • Able to type at least 40 words per minute
  • Strong attention to detail
  • Ability to multitask
  • Understanding of human behavior
  • Ability to stay calm under pressure

Project Coordinator and Concierge Resume Sample

Name: Teagan Chaney

Address: Capitol Heights, MD 20743

Phone: (894) 443-5472

Email: [email protected]

Current job: Project Coordinator and Concierge at Newk’s Eatery

Objective

The Project Coordinator and Concierge will be responsible for providing excellent customer service to all clients. They will be the primary liaison between the clients and their guests, driving the concierge process through to completion. They will be responsible for maintaining a positive and professional image at all times with guests, co-workers, and management.

Work Experience

Project Coordinator and Concierge, 2018 – present
Auntie Anne’s

Duties and Responsibilities:

  • Coordinate the company’s project schedules, budgets, and deadlines
  • Be in charge of all project documentation in order to track all of the project’s expenses and timelines
  • Plan and execute company-wide social events, such as company holiday parties and team-building activities
  • Pursue new business opportunities for the company
  • Manage office operations, including day-to-day business operations, filing, photocopying, printing, and mail delivery

Project Coordinator and Concierge, 2014 – 2018

Fatburger

Duties and Responsibilities:

  • Greet and show-in visitors to the hotel
  • Coordinate and schedule appointments for hotel guests
  • Respond to guest requests for services including but not limited to food and beverage, room service, housekeeping, and bell service
  • Address questionnaires, complaints, and problems according to hotel policy
  • Provide general information about hotel amenities and services
  • Assist with reservations for the restaurant, fitness facilities, and spa services

Project Coordinator and Concierge, 2012 – 2014

Newk’s Eatery

Duties and Responsibilities:

  • Develop projects and schedules to ensure the completion of projects on time and within budget
  • Organize, implements and oversees all project work
  • Coordinate project resources to ensure they are being used efficiently and appropriately
  • Confer with client on project progress and deadlines
  • Provide status reports and updates to client
  • Prepare project summary reports and presentations

Skills

  • Project budgeting
  • Meeting coordination
  • Resource planning
  • Setting goals and deadlines
  • Program evaluation
  • Program design

Senior Project Coordinator and Concierge Resume Sample

Name: Paul Leach

Address: Suwanee, GA 30024

Phone: (643) 931-3731

Email: [email protected]

Current job: Senior Project Coordinator and Concierge at Panera Bread

Objective

I have experience as a Project Coordinator, Concierge and at a Resort. I am highly organized, efficient and detail oriented. In my free time I enjoy traveling, reading and spending time with my family. I am excited to work for your company.

Work Experience

Senior Project Coordinator and Concierge, 2018 – present
Bruegger’s Bagels

Duties and Responsibilities:

  • Develop and maintain a project timeline
  • Manage multiple projects simultaneously and meet deadlines
  • Coordinate with team members
  • Organize office supplies and equipment
  • Organize and maintain event calendars

Senior Project Coordinator and Concierge, 2014 – 2018

Five Guys

Duties and Responsibilities:

  • Assist in the coordination of project timelines and activities
  • Liaison between client and project team members
  • Responsible for the smooth operation and completion of assigned projects
  • Coordinate research and reporting needs with project team members
  • Coordinate with outside vendors to ensure a quality product
  • Create, maintain, and organize project files to ensure smooth and efficient workflow
  • Work closely with clients to ensure clients are fully satisfied and project is completed to their

Senior Project Coordinator and Concierge, 2012 – 2014

Panera Bread

Duties and Responsibilities:

  • Manage development and implementation of projects
  • Analyze project requirements and create a project plan
  • Develop requirements and define project specifications
  • Coordinate project resources and all departments involved
  • Track project progress and maintain related documentation
  • Monitor and report on project status

Skills

  • Experience with PR and media outreach
  • Experience in hospitality and event management
  • Experience with grocery shopping
  • Experience with event planning and organization
  • Experience in catering, hosting, and cooking

How To Write A Good Concierge Resume

A good Concierge resume must convince the recruiter that you are the right person for the job. Someone with whom the establishment can be assured that the inquiries, questions, and concerns of its guests will be taken care of.

Here are a few ways that your Concierge resume can make a strong first impression:

Use the Objective Statement to Highlight Your Accomplishments

The Objective Statement is often overlooked because it’s a small section in your resume. However, the Objective Statement is the first opportunity you have in presenting your most relevant skills and qualifications for the position.

Use the Objective Statement to summarize your most relevant qualifications and to highlight your accomplishments.

Here’s a good example of an effective Objective Statement:

Well-experienced Concierge with more than 5 years invested in the hotel and resort industry. Consistent recipient of the “Employee of the Month” award, the hotels I’ve worked for have received high customer satisfaction ratings in various platforms such as Yelp, Google Review, and Facebook. I hope to be given the opportunity to share my skills and experience as a Concierge for Blue Ocean Hotel and Resort.

A few tips on how to write a good Objective Statement:

  • Keep it short; no more than 4 sentences.
  • Combine soft and hard skills.
  • State your intent or objective clearly.

Choose the Right Resume Format

The reverse-chronological format is the most commonly used resume format.

But is it the right one for you?

The reverse-chronological format puts the spotlight on your work experience. You lead-off your work history from the current or most recent tenure then work your way back to your earliest experience as a Concierge.

This type of format will NOT work for someone who has very little to no work experience and for a candidate who has an unemployment gap of more than 4 months. A better option would be the functional format.

For someone with extensive experience but in another industry but wants to shift careers, the Combination format is the ideal choice.

Both the functional and combination formats emphasize skills and other relevant qualifications over work experience. The difference is that the combination format will show more comprehensive work history.

Speak to the Recruiter

The resume is your marketing tool. It summarizes the experiences, skills, and abilities that qualify you for the position. Thus, it must resonate clearly with the recruiter.

How do you prepare a resume that speaks to the recruiter?

  • Write in a conversational tone.
  • Avoid using technical jargon.
  • Keep your sentences short.
  • Use bullet points to summarize key points.
  • Use correct spelling and grammar.

Concierge Skills List

More than the king-sized beds, the room bar, the chocolate mint on the fluffy pillows, and the Michelin-rated restaurants, guests’ hotel experiences depend on the effectiveness and dependability of its Concierge.

The Concierge is the hotel’s go-to person for its guests. Anything the guests want, a good Concierge can provide. The laundry list of tasks includes preparing transportation arrangements, recommending the best restaurants and shopping centers, and scheduling tours.

Can anyone become a Concierge? Recruiters want more than technical or hard skills in their Concierge. In fact, they could be looking for the candidate with the best attitude or soft skills.

  • Education – Many Concierges didn’t finish college. Some have a high school diploma or a GED score and still got the job. It’s nice to have a college degree but don’t sweat it if you don’t!As a Concierge, you need to have good comprehension, appreciable writing skills, and the ability to find solutions and courses of action.
  • Communication – You will be interacting with different people every day. Some may be of foreign nationality. Having excellent communication skills is important because you don’t want things to get lost in translation. First of all, you have to be a good listener. Second, don’t hesitate to ask for clarification. Third, you should have the ability to articulate your ideas into clear information or solutions.Finally, good communication requires an efficient feedback mechanism. Don’t be afraid to engage. Communication is never confrontational. For a Concierge, communication is key to resolving the customer’s concerns.

    Are you bilingual? That’s a big advantage especially if you want to work for a large hotel or resort chain.

  • Excellent Organizing Skills – Work as a Concierge can be a juggling act. Imagine being a Concierge at a hotel with 1,000 guests? You could be interacting with 500 guests throughout the day – each one with different requests and questions. You could be arranging dinner reservations for a family of 6 one moment and getting details for an event hosting the next. In some instances, you could be dealing with a litany of complaints from guests ranging from the bar selection to the lack of things to do in the city.All throughout the day, you must remain calm and focused. To remain as such requires an amazing ability to organize all of the tasks that you need to do.
  • High Initiative – The best Concierge is one who constantly works on his craft. He stays informed on the latest trends and developments in the city. He does research on the best restaurants, shopping places, and activities to fit the guests’ budgets. Having high initiative means becoming a Concierge who can give the best answers, recommendations, and solutions to EVERYTHING asked by the guest.
  • Professional Approach to Work – The Concierge may not have finished college but the lack of higher education should not diminish a professional approach to work.You should come to work early; 30 minutes before your shift so you can prepare and get settled. It’s also important to look the part. Dress nicely and make sure you look presentable every day.As a professional, you must not let outside matters affect your performance on the job.

Concierge Duties And Responsibilities For The Work Experience Section

How well do you know your job as a Concierge? A recruiter will know if you’re the right candidate for the position based on how you summarize your Concierge duties and responsibilities for the work experience section.

Here are a few tips to help you write a compelling work experience section.

Cover As Much Ground As You Can

As we mentioned in the previous section, a Concierge can go from one unrelated task to another at a moment’s notice. You won’t be staying in one place. Chances are you’ll be moving around the hotel and meeting with guests, personnel, and associates.

The recruiter wants to read a dynamic work experience section that shows a hard working candidate with the power of the energizer bunny!

That’s why cover as much ground – as many duties and responsibilities – as you can in your work experience section.

For example:

  • Greet guests who enter the hotel lobby area or approach the front desk for inquiries.
  • Assist newly-arrived guests with their room preparations.
  • Discuss new hotel promotions that will give more value to their stay by reducing expenses.
  • Respond to inquiries, concerns, and complaints from guests in a timely manner.
  • Recommend the best restaurants to eat and the best places to shop.
  • Prepare arrangements for transportation.
  • Preside over meetings regarding bookings for special events.
  • Provide assistance to guests who have problems confirming reservations.

Use the Right Verbs

Verbs are action words and these are what the recruiter wants to see in your resume. A hotel wants a Concierge who’s active; always on the go attending to the guests’ needs.

But not all verbs are the same. For the work experience section, use verbs that are easily associated with the work of a Concierge.

Here are a few examples of appropriate Concierge verbs:

  • Attend
  • Assist
  • Provide
  • Resolve
  • Organize
  • Prepare
  • Schedule
  • Recommend
  • Coordinate
  • Conduct
  • Perform
  • Address
  • Preside
  • Greet
  • Welcome
  • Inform
  • Ensure
  • Assure
  • Arrange

Differentiate Job Descriptions

Did you work for multiple employers before you applied for this position? Don’t write a work experience section that has no imagination. Recruiters will view it as a red flag when a job seeker comes up with cookie-cutter job descriptions.

Always differentiate between work experiences. Even if you worked exclusively at hotels, there are always differences in the duties and responsibilities you managed.

Keep it Short but Detailed

When it comes to job descriptions, longer isn’t better. Recruiters want to get the qualifying process over and done with right away. Make his job easier by keeping your job descriptions in the work experience section short.

“Short” doesn’t mean a lack of detail. Don’t leave out key information just to keep your job descriptions short. Just go straight to the point. A good formula to follow is this:

Verb + Key job element or detail = Job Description

Entry Level Concierge Resume

There are many applicants for the Concierge position who are fresh out of school or don’t have work experience. You won’t be alone with your entry-level Concierge resume!

Your objective is to stand out from the other first-time Concierge applicants. The resume must convince the recruiter to give you the opportunity to launch a career as a Concierge.

Use the Functional Format

As we discussed in the section, “How to Write a Good Concierge Resume”, the functional format works best for those without work experience.

When you use the functional format, the sections of your resume will be arranged in this manner:

  • Contact Information
  • Objective Statement
  • Strengths
  • Certifications/Licenses
  • Seminars/Courses Attended
  • Education
  • Work Experience

For an entry-level resume, use the Objective Statement to tell the recruiter why you are interested in becoming a Concierge. Do you want a career in the hotel and leisure industry? Do you enjoy being around people?

For the work experience section, include informal or unpaid work experiences. For example, if you worked in a restaurant, provided volunteer services to organize a charity event, or managed customer support services as a freelancer.

Highlight Your Qualifications

Review the qualifications for the job and evaluate your current skill set. Do you have the abilities required to perform the tasks outlined in the job ad?

If so, highlight these particular skills in the “Strengths” and “Objective Statement” sections.

Remove Irrelevant Information

A longer resume is not necessarily a better resume. Irrelevant information is just fluff. It will only serve to distract the recruiter from focusing on the merits of your resume.

Did you work as a mail sorter for 6 months? This job has nothing to do with the work of a Concierge. Leave it out of your resume.

The job hunt may take some time to get results. If it’s been four months, take some time off and assess your qualifications. Ask yourself why you’re not getting more invitations. If possible, contact the HR department of the company you applied to.

Perhaps you need to shore up certain skills. Use a few weeks to upgrade your resume by improving your qualifications. As always, once you’ve completed the additional training, update your resume with the new information.

Felix T. Web

I founded ResumeOK in 2011 to help people increase their chances of getting a better job. I am a career expert that has reviewed and written thousands of resumes. During my career, I found patterns that make a resume successful. Together with our team, we are sharing insights and knowledge in our resume examples and career articles. Do you have a question or need help? Just contact us here.

Last Updated on May 26, 2022 by Felix T. Web

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