McDonald’s Resume Sample
Denise O. Mijares
Address: 980 Fountain Valley, Orange County, CA
Phone: (714) 322 7415
Email: [email protected]
Current Job: Restaurant Manager, McDonald’s Anaheim, Orange County, CA
McDonald’s Resume Objectives
- Results-driven, dedicated and hardworking Restaurant Manager with 6 years of experience with McDonald’s seeks the opportunity to join the company’s branch in Irvine as its new Restaurant Manager. Committed to work cohesively with the Irvine team to ensure that every customer has a great dining experience at McDonald’s.
- Dedicated, committed, and results-oriented Restaurant Manager with over 10 years of experience in the food retail industry intends to contribute his knowledge and expertise in successfully managing restaurants to Grand Boulevard Hotel’s new concept, Island Bar and Restaurant.
- Having risen through the ranks in the iconic restaurant, Golden Butterfly, I am confident that in addition to my 10 years of experience and acquired skills, I also have the right attributes to effectively manage the Willow Root Restaurant. My hardworking personality is the reason why I was promoted 6 times until I became Restaurant Manager in 2017.
- With a degree in Hotel and Restaurant Management and 4 years of experience in the restaurant industry, I am interested in becoming the Restaurant Manager of The Roasting Pit. I worked in all the stations of a restaurant and within 2 years became the Assistant Restaurant Manager of The Broken Spoon. I hope to be given the opportunity to serve your many customers and contribute to your continued success.
- Multi-awarded and highly-experienced Restaurant Manager with 12 years invested in the food retail industry is desirous in establishing a successful career with the Bistro Group of Restaurants. The skills and experiences that I have acquired throughout the years will definitely contribute to the ongoing success of your Lobster Bay chain of restaurants.
Skills that you can put on a McDonald’s Resume
- 6 years experience in McDonald’s; started out as service crew and presently a Restaurant Manager.
- Proven performer; Employee of the Year, Perfect Attendance and Best Service Crew Awardee.
- Bilingual; Native Spanish but highly fluent in written and spoken English.
- Highly proficient with McDonald’s proprietary Point-of-Sale system, inventory management and workforce scheduling software programs.
- Thrives in high pressure, high volume environment.
- Strong leadership qualities; having risen from the ranks, I have a good understanding of the mindset and disposition of service crew.
- Excellent communication skills; relays and articulates instructions clearly. I also encourage staff feedback.
- Excellent customer service; immediately attends to all concerns of customers and arrives at a resolution within an appreciable time frame.
- Highly proficient in all key areas of responsibility,
- Ability to handle as well as trouble-shoot various kitchen equipment.
- Good knowledge in cooking; solid understanding of cooking fundamentals.
- Excellent understanding of business; knows the importance of maintaining profitable operations by effective management of cost and revenue variables.
- Ability to resolve all the various problems that can happen on a restaurant on a given day; from a busted sprinkler system to equipment maintenance and customer complaints.
- Great interpersonal skills; can effectively relate to the staff and customers.
- Passion for continuous learning and improvement.
- Precise, accurate, and fast in handling the electronic POS system.
- Good understanding of basic accounting and analyzing financial reports.
- Creative mindset to conceptualize marketing and promotional campaigns.
- Ability to maintain composure handle pressure during peak hours.
Strong leadership qualities.
- Excellent communication skills; can clearly articulate instructions and openly listen to suggestions and complaints.
- Good-natured with a cheerful, positive disposition.
- Punctual; keenly observes and follows the work schedule.
- Diligent when managing all key tasks from customer service to floor and kitchen operations.
- Excellent time-management skills.
- Ability to motivate the staff and have them give 100% effort in the restaurant on a daily basis.
- Highly-focused; can set aside personal problems and consistently give the best on-the-job performance.
- Physically -fit; can stay on his feet for several hours, carry objects, and provide assistance when needed.
Manager, 2016 to present
McDonald’s Anaheim, CA
Duties and Responsibilities
- Manages a total manpower complement of 80 service crew and 3 Assistant Restaurant Managers every day.
- Reviews the projected Profit/Loss Statement provided by head office; develops strategies to ensure revenue targets and met while cost parameters are maintained or improved upon.
- Conducts random audits on inventory levels to uncover variances between reported count and actual count.
- Performs cashier cut-offs to record sales registered during specified time period.
- Plans the schedule/shifts of crew members and provides assistance to the different stations during peak hours or special events.
- Brainstorms with other managers on marketing campaigns to increase patronage and strategies to further improve customer service.
- Checks in with the customers to make sure that their orders are served properly and additional requests are attended to immediately.
- Conducts regular team meetings to resolve members’ concerns and customer complaints quickly.
- Honored as “Employee of the Year” in 2017 for consistently exceeding sales quota.
Assistant Restaurant Manager, 2017 to 2016
McDonald’s Anaheim, CA
Duties and Responsibilities
- Tasked to manage a total of 60 service crew per shift covering front of the house, dining service, kitchen preparation and inventory control.
- Conducted actual physical inventory count with designated service crew every end of the month.
- Covered stations of the restaurant as necessary; would open extra cashiering station to accommodate more customers, work in the kitchen to bring out food faster and in an orderly manner, assist in the drive-through booth or manage the store’s floor operations.
- Handled the store’s “Summer Heat Wave” promo which helped upsell 54% of customers to extra drinks and fries.
- Received delivered supplies and moved inventory to designated areas.
- Informed customers of regular deals or monthly specials and provided additional menu information to up-sell products.
Service Crew Member, 2015 to 2017
McDonald’s Anaheim, CA
Duties and Responsibilities
- Cleaned assigned stations before and after shift and conducted daily inventory of supplies
- Brewed coffee, arranged condiments kits, prepared utensils and mopped floors before opening
- Greeted customers as they approached service counter, took orders and input their selections into the restaurant’s POS
- Assembled the food orders for dine in, take out and special events.
- Rotated to different stations of the restaurant every 3 months.
- Recipient of Best McDonald’s Cypress Service Crew and Perfect Attendance Award in 2015 and 2016
Duties And Responsibilities To Put On A McDonald’s Resume
- Conducts pre and post-shift meetings with restaurant management team and staff.
- Performs daily audits on all of the restaurant’s key areas of responsibilities such as dining room, cashiering station, food prep, grill station, fry station, expediting station, and dishwashing.
- Schedules and oversees the month-end inventory count of the restaurant.
- Prepares the key reports required of the restaurant including sales, inventory, food cost, and manpower.
- Reviews and prepares the production schedule for food prep, grill, and fry stations.
- Assists the Human Resources group in recruiting, selecting, evaluating, and hiring new personnel for the restaurant.
- Presides over the training and orientation of all new restaurant personnel.
- Reviews financial statements as provided by the Finance Officer and discusses sales targets and cost parameters with the staff.
- Conducts routine checks to make sure all of the restaurant’s key areas are cleaned according to standard.
- Attends to all customer complaints in a professional manner.
- Assists customers who are interested in booking the restaurant for parties.
- Collaborates with the company’s marketing team in planning new promotions.
- Coordinates with the accounting and purchasing departments in monitoring store inventory.
- Organizes and transmits all invoices, vouchers, receipts, and reports to the head office.
- Presides over adjudication process in the event there are disputes among employees.
- Strictly implements the company-approved manual on store rules and regulations.
- Provides assistance to areas of operation that are lagging behind.
- Ensures that the restaurant strictly complies with all local state regulations on health, cleanliness, and safety.
- Assists very young children and the elderly inside the restaurant.
- Reviews food cost and wastage reports and prepares recommendations on how to improve the numbers.
Associate of Arts in Business Administration
California State University, Los Angeles, CA
2016 to 2018; GPA 3.7
Mary Mount High School
2017 to 2015; GPA 3.6
Date of Birth: December 11, 1993
Hobbies include volleyball, running and playing double Bass.
McDonald’s Duties And Responsibilities
McDonald’s made its name in the food retail business because of its efficient service. Even though the company is largely credited for automating fast-food service, it is still largely dependent on good people running its key areas of responsibility.
In other words, the world’s most popular fast-food chain continues to search and hire talent to make up its workforce. Are you one of them? To land a job at McDonald’s, your work experience section must have the 3 necessary ingredients.
Let’s call these 3 necessary ingredients “The Works”:
1. Job Appropriate Verbs
As you well know, verbs are action words. In resume writing, it is a good idea to choose verbs that are associated with the job itself. In the foodservice industry, the most appropriate verbs to use for your resume are as follows:
- Cooked plus its variants – baked, grilled, fried, steamed, boiled, chopped, and roasted to name a few.
By using the most appropriate verbs, you will be able to create the right imagery in the mind of the recruiter. He will be able to associate what you do with the responsibilities of the job itself.
2. Relevant Information
The Hiring Manager will not spend much time reviewing your resume. Certainly, most of his time will be spent on your work experience section. To be more effective, only include relevant information.
For example, do not include work experience that is not relevant to the job you are applying for. If you are applying for the job of food service crew, do not include your experience working in the post office.
Similarly, if you are applying for the job of McDonald’s Restaurant Manager, there is no need to include your experience working as a Personal Trainer in your local gym.
The one question that many recruiters will have in their minds when reviewing a resume is:
“How well do you know your job?”
To be sure, McDonald’s will have you undergo training after you have been hired. However, the more proficient you are with the duties and responsibilities of your position, the sooner McDonald’s can put you out on the floor.
Below is an example of a highly-descriptive McDonald’s work experience section for a person who is applying for the position of food service crew:
Harvey’s Hamburgers and Fries; February 15 to June 14, 2019
Food Service Crew; Jacksonville Beach Florida
- Started out as a member of the dining team from February 15 to April 14, 2019.
- Cleaned the different sections of the front-of-the-house – dining, cashiering, drinks and utensils stations plus all the tables, chairs, and counter utensils.
- Checked and made sure condiments station was fully stocked with ketchup, mustard, salt, pepper, hot sauce, and napkins.
- Welcomed and greeted diners into the restaurant.
- Assisted diners to their tables.
- Took down orders whenever the queue extended past the 5-minute waiting time area.
- Assigned to back-of-the-house from April 15 to June 14, 2019.
- Prepared all vegetables needed for salad orders – Iceberg lettuce, tomatoes, onions, and bell peppers.
- Monitored and kept track of the production schedule for side orders.
- Managed the hamburger preparation area – strictly followed FIFO guidelines, cooked hamburgers according to standards on the conveyor broiler, and transferred the finished product to the expediting station.
- Made sure to clean all cooking areas.
From the above job description, you can see it has all the appropriate verbs for the position of a food service crew. Likewise, it is highly-descriptive. No doubt, the person reviewing the resume will be very impressed at its amount of detail. It is very clear from the work experience section that the applicant is familiar with the duties and responsibilities in a fast-food restaurant.
McDonald’s Resume Skills List
Read the job post carefully to get ideas on what to include in your McDonald’s skills list. McDonald’s tailors its needs based on the location of the outlet. Some have drive-throughs, some are open 24/7 while there are locations that need bilingual speakers.
As you have noticed in our example of a resume for McDonald’s, the candidate Denise basically rose within the ranks in the Anaheim outlet. If there are in-store job openings, there will still be specific requirements for every available position.
The minimum requirement for a crew member applicant is a High School diploma/GED. If you are aiming for a promotion or a managerial position, an Associate’s degree in business administration or Hotel and Restaurant Management is preferred. At McDonald’s, there are other career opportunities outside their restaurants. If you wish to qualify for positions offered in their IT, Marketing, Supply Chain and Finance/Accounting departments, you need to complete a related degree.
- Clear Communications Skills.
The best way to present your communication skills is to include them in your list of accomplishments or demonstrate them in your work responsibilities. For example, mention how you coordinated with your team members or how you responded to customers’ complaints. It would be easier for the hiring manager to gauge your skills when you cite examples of how you made use of them at work.
- Multitasking Skills.
While crew members are assigned to specific stations, you need to be ready to do other things simultaneously to ensure that orders come out on time. For example, even if you are assigned to the cash register your tasks will not limited to getting orders and payments. You need to prepare food orders as well.
- Attention to Detail.
Customers do not like it when the cashier jumbles their orders. You won’t be pleased too if you are in their shoes. People go to fast food restaurants because they want to get their food quickly, so you are expected to listen attentively and input accurate data on the POS machine.
- Team Player.
If you go to McDonald’s website, you’ll see that the organization is committed to provide a harmonious environment to their employees. It is important to show that you are a true team player. Someone who is always willing to work with and provide assistance to other members.
- Ability to Work Under Pressure.
McDonald’s wrote the book in fast food automation. But still, work can be stressful whenever the store gets more customers than it expected. You should be able to maintain your cool even when customers are following up on their orders or when the ice cream maker breaks down. Assess the situation and implement the appropriate course of action.
McDonald’s Resume Objective
When you write your McDonald’s resume objective try to project your own voice in the content. This section acts as your formal introduction to the company. You should clearly state why they should hire you.
In the sample resume objective for McDonald’s we prepared for Denise we started out with 3 powerful attributes: results-driven, dedicated and hardworking. Why? Because these attributes can easily be validated by the contents of Denise’s resume.
When the Hiring Manager reads her work experience, he/she will find out that Denice spent her entire career in McDonald’s Anaheim and won several awards in the process.
Lastly, don’t forget to state your proposition. What do you hope to accomplish with this application? In Denice’s case, she wants to work as the Restaurant Manager of the Irvine outlet.
McDonald’s Resume Format
Use the reverse chronological for your McDonald’s resume format. Experience is important in this type of job and unless otherwise specified, no licenses or certifications are required to work in a fast food restaurant.
You will notice the way we arranged our sample format for McDonald’s resume:
- Contact Information
- Work Experience
- Personal Information
This arrangement puts work experience in the center of your resume where the Hiring Manager’s attention will be focused on.
When writing your work experience, start out with the most current or latest one then move your way backward. This way, the person reviewing your resume can see your current level of skills and accomplishments. Keep in mind that hiring managers do not spend a lot of time reviewing resumes. The sooner you can get the important information out in front the better.
Entry Level McDonald’s Resume
You won’t be alone submitting an entry level McDonald’s resume. Every day thousands of people send resumes hoping to land a job in a McDonald’s restaurant or head office. Some are transferring from another restaurant or a totally different career.
If you’re trying to get considered for a job at McDonald’s, use the resume objective to your advantage. Remember what we said about the objective statement being your voice in your application.
Share your story to the Hiring Manager. Tell him/her why you want to pursue a career in McDonald’s. Don’t write a resume objective as if you’re Nicholas Sparks trying to write a sequel to “The Notebook”. Just be truthful and honest.
For your work experience, identify the responsibilities you had which are transferable to the position you are applying for. As an example, if like Denice, you want to become a Restaurant Manager, some of the tasks or accomplishments you might indicate would include:
- Managed a department of 20 personnel;
- Designed a marketing campaign to generate 50% increase in revenues;
- Streamlined costs by 20%.
McDonald’s Resume Writing Tips
Although McDonald’s specializes in fast food, take the time when it comes to cooking up your application. Read our McDonald’s resume writing tips for some useful ideas:
- Use the Right Verbs – Inject life and dynamism in your resume by using the right verbs to describe your work responsibilities. Among the appropriate ones for the service industry include: assembled, assisted, monitored, managed and scheduled.
- Validate Your Information – Whenever possible, substantiate your information. In our sample job description for McDonald’s we listed Denice’s responsibility of handling 80 service crew and achieving 54% increase in upselling items for the summertime promo.
Last Updated on July 19, 2021 by Felix Tarcomnicu
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