Dental Receptionist Resume Sample
Contact Information
Name: Margaret C. Brooks
Address: 45789 Chatsworth Drive, Memphis, TN
Phone: (901)659 2478
Email: [email protected]
Current Job: Front Desk Receptionist; Golden Boot Hotel; Memphis, TN
Objective Statement
Professional, organized, and detail-oriented receptionist with 2 years of work experience managing the front desk of a high volume hotel is ready to make the transition to a career as a Dental Receptionist. I am confident that my experience and acquired skills will greatly contribute to the success of Karen and Associates Dental Clinic.
Strengths/Special Skills
- Bachelor’s Degree in Communication
- Certified; Transcriber
- Knowledgeable in various computer programs – MS Office, HelpDesk, and Asana.
- Highly-organized approach to work
- Excellent communication skills
- Expert time management skills
Work Experience
Front Desk Receptionist – 2018 to Present
Golden Boot Hotel; Memphis, TN
Responsibilities:
- Review the agenda for the day.
- Confirm appointments that have been set for the day.
- Meet and greet the people who enter the office on a daily basis.
- Orient the patients on the treatments and procedures that will be undertaken by their dentist.
- Get personal information from new patients.
- Prepare billing statements.
- Attend to the insurance claims filed by the patients.
- Receive all incoming phone calls.
- Manage the calendar of the dentists.
- Meet with third-party suppliers and vendors.
- Conduct an audit of the clinic’s inventory of supplies.
Customer Support Agent – 2016 to 2018
Vonex Telecom Services; Memphis, TN
Responsibilities
- Attend to inbound inquiries and concerns about Vonex products and services.
- Resolve technical issues regarding the phone unit and subscriptions.
- Prepare all reports regarding the day’s activities.
- Upload and update customer information in the CRM.
- Review and recommend improvements on the scripts.
- Provide assistance to other CSAs as needed.
Education
College
Bachelor’s Degree
Communication
Rhodes College
Memphis, TN
2012 to 2016
High School
Fairley High School
Memphis, TN
2008 to 2012
Dental Receptionist Front Desk Resume Sample
Name: Christian Vasquez
Address: Chillicothe, OH 45601
Phone: (830) 463-9633
Email: [email protected]
Current job: Dental Receptionist Front Desk at JFK Medical Center North Campus
Objective
I am a diligent, friendly individual with a passion for dental work and excellent communication skills. I am eager to use my experience in customer service to assist with the front desk and general reception duties. I am a self-starter with an ability to multitask and an attention to detail. I am also proficient in Microsoft Office and proficient in Spanish.
Work Experience
Dental Receptionist Front Desk, 2018 – present Easton Hospital
Duties and Responsibilities:
- Answer phone calls and greet patients
- Schedule appointments
- Process patient paperwork
- Liaise with insurance companies and dental laboratories
- Handle patient check-in and check-out
Dental Receptionist Front Desk, 2014 – 2018
Wellstar Atlanta Medical Center
Duties and Responsibilities:
- Greet patients, customers and guests
- Arrange the patient’s dental appointments
- Establish new patients and their dental records
- Answer telephones
- Take messages and relay them to the appropriate person
- Provide information in person or over the telephone
- Schedule and confirm dental appointments
- Handle billing issues, collect payments, and process insurance claims
- Book rooms for dental appointments as needed
- Perform routine office tasks including sorting, filing, answering phones
Dental Receptionist Front Desk, 2012 – 2014
JFK Medical Center North Campus
Duties and Responsibilities:
- Provide clerical and administrative support to the dental team.
- Greet patients, ensure smooth flow of patients through the practice and assist with the patient registration process.
- Answer inquiries, offer patient education and give directions to the waiting area.
- Inform patients of their insurance benefits.
- Verify and file patient information.
- Accept payments from patients and follow up with insurance companies for reimbursement.
- Process insurance claims from other providers
Skills
- Dependable, responsible, self-starter
- Excellent communication skills
- Possess a high level of customer service skills
- Proficient in Microsoft Office Suite
- Knowledgeable in dental terminology
- Good organizational and time management skills
Dental Front Office Resume Sample
Name: Douglas Ortega
Address: Hopkins, MN 55343
Phone: (983) 359-6822
Email: [email protected]
Current job: Dental Front Office at Kendall Regional Medical Center
Objective
I have a background in dental front office administration and am eager to apply my skills to a dental office in need. I am organized, detail-oriented, and have excellent communication skills. My goal is to help strengthen the day-to-day administrative processes of a dental office as well as build strong relationships with patients and colleagues. My recent experience includes providing administrative support to a busy dental practice with a high volume of patients.
Work Experience
Dental Front Office, 2018 – present Edgewood Surgical Hospital
Duties and Responsibilities:
- Process patient insurance and financial information.
- Greet patients warmly, and offer to help find the next available dental professional.
- Answer phones and manage incoming calls.
- Answer questions about the patient’s account, co-pays, insurance, and any outstanding balances.
- Process patient payments and insurance forms.
- Generate new appointment confirmations for patients.
- Follow up with patients to ensure they received a confirmation for their next appointment
Dental Front Office, 2014 – 2018
Wesley Woods Geriatric Hospital
Duties and Responsibilities:
- Maintain the reception area by greeting patients, answering phones, and answering basic questions.
- Handle payments for services rendered.
- Update records of new and existing patients.
- Assist with scheduling appointments and coordinating follow-ups.
- Other duties as assigned by the manager.
Dental Front Office, 2012 – 2014
Kendall Regional Medical Center
Duties and Responsibilities:
- Responsible for greeting patients, scheduling appointments, and general office management duties
- Provide administrative support to the dentist and other office staff
- Ensure the cleanliness of the office
- Maintain office records of appointments, lab results, and treatment plans
- Answer telephones and perform general office management duties
- Handle all billing and insurance requirements
- Maintain patient files and records
- Order supplies for the office as needed
Skills
- Experience in using the Excel spreadsheet and Microsoft Office suite
- Ability to organize and manage the front office
- Proficiency in Microsoft Word and PowerPoint
- Knowledge of dental terminology
- Ability to multitask efficiently and handle stressful situations
- Excellent communication and organizational skills
Dental Front Desk Receptionist Resume Sample
Name: Jon Moran
Address: Coatesville, PA 19320
Phone: (294) 653-1176
Email: [email protected]
Current job: Dental Front Desk Receptionist at Lake City Medical Center Starke
Objective
I am a dental front desk receptionist who is a fast learner, friendly, and always willing to learn new skills. I am looking for a dental receptionist job with a company that challenges me, offers me room for growth, and rewards me for my hard work.
Work Experience
Dental Front Desk Receptionist, 2018 – present Einstein Medical Center Montgomery
Duties and Responsibilities:
- Greet patients and assist them with general questions or concerns
- Assist with reminders for upcoming appointments
- Enter patient information in the computer system
- Prepare dental rooms for patients
- Maintain good communication with other staff members on the status of the office
- Schedule patient appointments for the following week
- Hand out dental forms and check patient insurance coverage
- Answer phone calls and greet incoming patients in a friendly manner
Dental Front Desk Receptionist, 2014 – 2018
Atrium Health Navicent Baldwin
Duties and Responsibilities:
- Greet patients and their families
- Answer the phone
- Check all patients in and out of the office
- Assist patients with insurance information
- Assist in scheduling appointments
- Set up dental rooms for procedures
- Collect payments for procedures
Dental Front Desk Receptionist, 2012 – 2014
Lake City Medical Center Starke
Duties and Responsibilities:
- Greet and welcome patients to the dental office
- Collect copayments and provide receipts
- Answer phones, take messages, and transfer calls to appropriate personnel
- Handle patient complaints and book appointments
- Process insurance claims
- Keep records of patients’ dental work
- Renew prescriptions for dental products
- Schedule service appointments
Skills
- Excellent communications and customer service skills
- Proficient in Microsoft Office Suite and Google Suite
- Fluent in Spanish
- Proficient in social media (Twitter, Facebook)
- Detail oriented person who follows instructions well
- Organized, efficient worker
- Strong work ethic
- Great team player
Dental Front Desk Customer Service Resume Sample
Name: Dennis Huerta
Address: Tupelo, MS 38801
Phone: (491) 756-3731
Email: [email protected]
Current job: Dental Front Desk Customer Service at Morton Plant North Bay Hospital
Objective
I have years of experience in customer service and have always taken pride in providing a great experience for every patient that walks through my doors. I am a well-organized and detail-oriented individual, who understands the importance of prioritizing tasks to meet deadlines and satisfy customer needs. My strong communication skills, combined with my diagnosis and treatment background, make me a perfect fit for the dental front desk customer service role.
Work Experience
Dental Front Desk Customer Service, 2018 – present Einstein Medical Center-Philadelphia
Duties and Responsibilities:
- Answer phone calls, take messages and greet patients
- Provide information on the office hours and location
- Answer insurance and billing questions
- Inform patients of the office’s policies and procedures
- Schedule appointments for routine exams, X-rays, cleanings and more
- Explain the procedure for filling out patient forms
- Efficiently handle incoming and outgoing mail deliveries
Dental Front Desk Customer Service, 2014 – 2018
Coffee Regional Medical Center
Duties and Responsibilities:
- Greet patients and answer any questions they may have
- Assist patients by answering any dental questions they may have
- Gain new patient information in order to contact insurance company for reimbursement
- Check patients into the office and then guide them to the appropriate room
- Answer phones and direct callers to the appropriate person or department
- Verify appointments, take messages and schedule appointments
Dental Front Desk Customer Service, 2012 – 2014
Morton Plant North Bay Hospital
Duties and Responsibilities:
- Greet and welcome dental patients by name
- Check-in patients with computerized check-in system
- Verify insurance coverage and benefits
- Obtain signatures to release information
- Input patient demographic information
- Collect copayments or set up payment plans
- Provide post-care instructions
Skills
- Fluent in English
- Highly organized and detail-oriented
- Knowledge of Dental terminology
- Excellent communication skills
- Attention to detail and accuracy
- Basic knowledge of Microsoft Office programs
- Proficient in Spanish
How To Write A Good Dental Receptionist Resume
If you were the Dentist or the HR Officer of a dental clinic, what would you be looking for in a Dental Receptionist resume? Put yourself in the position of the employer. Do you have a good Dental Receptionist resume – good enough to impress the clinic?
- Review the Job Ad
The job ad has all the clues you need to write a good Dental Receptionist resume. Usually, the clinic’s HR Manager will summarize all the requirements for the job including the scope of duties and responsibilities.
A good resume gives all the answers to the questions posed by the job ad. All you have to do is to identify the skills and abilities you have that comply with the job requirements and present them clearly in the resume.
- State Your Qualifications
Some dental clinics prefer applicants with work experience of no fewer than 2 years. You might come across a job ad that states you should have apprenticed at a dental clinic as a receptionist if you don’t have a college degree.
Whatever the qualifications are for the job – familiarity with specific software programs, bilingual skills, customer service experience, certification in Office Administration – state them right away in your resume.
- Use the Resume Objective
Not many job seekers think that the objective statement is important. This is the section that allows you to “speak” directly to the recruiter. If this was a sales presentation – which in a way, it is – the objective statement is your pitch.
The objective statement is short; only 3-4 sentences, but you use it to sell your strongest points. Think of it as summarizing your strongest selling points in only 3-4 sentences.
If the recruiter likes what he reads, he will be encouraged to explore your resume more thoroughly.
- Your Resume Must Represent You
What are the ideal attributes of a Dental Receptionist? Here are a few desired attributes:
- Organized
- Articulate
- Excellent communication skills
- Competent
- Detail-oriented
And so should be your Dental Receptionist resume!
Recruiters have keen intuition. One look at your resume – without even scouring your information – a recruiter will have a near accurate profile of who you are.
In a sense, your resume is a representation of who you are. If it looks disorganized, there are errors in grammar and spelling, and the descriptions are motivating the recruiter to download a dictionary, you probably won’t get an interview.
Dental Receptionist Skills List
Are you cut out for the position of Dental Receptionist? The HR Manager will be looking out for a list of skills he is confident will get the office organized and running smoothly.
To be sure, review the job ad. The clinic will indicate the skills needed for the position. You can be sure that it will include the ones indicated in our list below.
- Administrative Skills
Administrative skills refer to the ability to manage basic office duties and responsibilities that include:
- Phone handling – Inbound and outbound calls
- Appointment scheduling
- Calendar management
- Email filtering
- Organization of Files
2. Back -Office Skills
Back-office refers to the type of work, you don’t normally see in front of the office. However, as a Dental Receptionist, you should have knowledge and understanding of how to manage these tasks.
- Accounting – Payroll preparation, bookkeeping, and basic financial reports
- Recruitment
- Inventory Management
3. Business Acumen
You will be the first point-of-contact for the clinic. Prospective suppliers and vendors, treatment inquiries, and insurance concerns will go through you. There are a few skills needed to make sure these business matters are attended to properly.
- Ability to negotiate the best arrangements and terms with suppliers
- A basic understanding of insurance policies; having updated knowledge of healthcare regulations
- Knowledge of the fundamentals of good customer service.
4. Technology Skills
Most of the work will be done via computers. You should be familiar with the software programs used by the clinic. This should not be too difficult as the technological profile of clinics should not be complicated.
Having the ability to run searches on the Internet would be great. It would help your cause if you have a background on the following types of software programs.
- MS Office
- CRM Software Programs
- Project management software
5. Soft Skills
Soft skills are the attitudes or behavioral traits that best describe you as a person. These are the attributes that will help you do your job effectively. What attributes or soft skills are best suited for the position of Dental Receptionist?
- Well-organized
- Detail-oriented
- Goal-focused
- Excellent communication skills
- Great interpersonal skills
- Ability to manage stress
- Positive disposition
- Disciplined; punctual at work
Dental Receptionist Duties And Responsibilities For The Work Experience Section
As we read in the previous section, a Dental Receptionist manages different areas of responsibility. From administrative tasks to functions in the back-office plus a good understanding of business – it seems that a typical day in a Dental Receptionist’s life can get very busy.
The recruiter or the HR Manager wants a candidate who can handle all of these duties and responsibilities so that the dentists can maintain focus on the needs of their patients.
The clues as to whether you can do the job can be found in your work experience section.
How should you present the duties and responsibilities in your work experience section that will convince the recruiter, you are the best candidate for the position of Dental Receptionist?
- Cover All Areas of Responsibility
Describe the duties and responsibilities that covered the different areas of the job – administrative, back-office, and those requiring business acumen.
For example:
- Schedule patient appointments for the dentists of the clinic.
- Ensure there are no conflicts in scheduling – patient treatments, meetings with associates, and other third parties.
- Filter email – respond to important communique within a reasonable time frame, remove junk and Spam, and try to clear out the Inbox within the day.
- Prepare payments to obligations as detailed in the disbursement schedule.
- Review the schedule of payments to government agencies.
- Conduct follow-up calls to insurance companies regarding claims filed by patients.
- Attend to questions and concerns relayed by patients or their families.
- Assist patients when filing claims.
- Attend to third parties – vendors or suppliers of new products and services – and negotiate the best arrangements.
- Review the delivery schedule of supplies to the clinic.
2. Keep Your Descriptions Short
The duties and responsibilities that are assigned to a Dental Receptionist are pretty much standard. There’s no need to make them sound complicated just to impress the recruiter.
As you’ve read in the previous section and in our Dental Receptionist resume sample, it’s better to keep your descriptions short and simple.
The recruiter will thank you for making his job easier.
3. Don’t Leave Out Key Information
Yes, keep your job descriptions simple but don’t leave out key information that could differentiate your Dental Receptionist resume from the other applicants.
What key information are we referring to?
- Proprietary software programs that you may have used
- Key statistics – For example, the number of calls you handled per day, the number of dentists in the clinic, and the number of patients that the clinic has on a daily basis.
4. Use the Right Verbs
When writing your job descriptions, lead off with the right verbs to make your work experience read more dynamic.
What are the best verbs for the position of Dental Receptionist?
- Organize
- Receive
- Perform
- Attend
- Address
- Resolve
- Schedule
- Assist
- Confirm
- Negotiate
- Review
- Conduct
- Prepare
Entry Level Dental Receptionist Resume
If you have an entry-level Dental Receptionist resume, you will be in good company. This position is regarded as an entry-level designation in many offices. Your focus should be for your resume to get noticed over everyone else.
Here are a few tips that could help your entry-level Dental Receptionist resume get to the top of the pile.
- Include Unpaid Work Experience – If you interned or did volunteer work as a receptionist, this will be considered practical work experience although it’s unpaid work experience.
- Include Non-Receptionist But Relevant Work Experience – Did you work as a Customer Support Agent, Transcriber, or Administrative Assistant? These aren’t receptionist jobs, but your work duties and responsibilities are similar.
- Show Off Your Special Skills – If you can speak another language, are certified in CSR software programs, or as a transcriber, these are special skills that are transferable to the work of a receptionist
- No Errors in Spelling and Grammar – Even if you’re an entry-level job applicant, no excuses! Your resume should not contain errors in spelling and grammar. If your entry-level Dental Receptionist is clear of these types of errors, the recruiter will view you as a true professional.
These tips will surely attract the attention of the recruiter. A good idea would be to take a few months off and acquire special skills that will increase your viability in the job market.
