Customer service representative resume
If you are looking to get a job as a customer service representative, you can check the following resume example. At the bottom of the post, you can also see some tips for the job interview.
Customer Sevice Representative Resume sample
- Address: 6300 San Mateo Blvd NE, Albuquerque, New Mexico
- Phone: 505-246-0300
- Email: firstname.lastname@example.org
- Current Job: Customer Advocate I, Blue Cross Shield of Illinois, Albuquerque, New Mexico
To be hired by one of the best companies in New Mexico where I can demonstrate my expertise in customer care and service management.
- Excellent oral and written skills
- Stellar customer service skills
- Commendable problem-solving skills
- Good interpersonal skills
- Impressive critical thinking skills
- Excellent record-taking capabilities
- Good decision making skills
- Retentive memory
- Proficiency in English and Spanish
Customer Care Associate, 2011-present
Veritude, Albuquerque, New Mexico
- Takes calls and listens to client concerns regarding their accounts
- Responds to client inquiries about health and insurance benefits through phone, chat, or e-mail
- Oversees member accounts and modifies/changes them as needed or as requested by the client
- Identifies the actions necessary in order to obtain the results needed by the customer
- Provides answers to client questions and queries regarding their health premiums
- Handles customer complaints regarding billing, payments, etc
- Refers client to superiors for other concerns
- Records actions taken and modifications done during the phone transaction
- Generates sales leads through telemarketing
- Conducts phone surveys to clients to ascertain the company’s quality of service
Customer Service Representative, 2009-2011
DIRECTV, Albuquerque, New Mexico
- Develops marketing strategies and campaigns for DIRECTV programs
- Conducts customer service processes, as well as client acquisition
- Implements new products and offers
- Briefs clients regarding new product launches
- Promotes products in-store and through phone
- Handles product returns and clients
- Takes product orders, checks pricing and handles billing and payments
- Refers clients to managers and supervisors for troubleshooting, as needed
- Participates in leadership trainings for Customer Service Representatives
Customer Service Representative, 2007-2009
Rent-A-Center Acceptance, Albuquerque, New Mexico
- Proffers informative sales guidance to clients who have been recommended by the partner store
- Educates referred clients regarding rent-to-own transactions, together with its pricing options, benefits, and features
- Makes recommendations regarding the best products or options for the client
- Goes over customer accounts for detail addition and modification
- Reviews expired records and coordinates with concerned clients in order to facilitate timely payments
- Maintains precise records of client activity to ensure appropriate payments and customer satisfaction
- Handles client complaints and product returns
- Collaborates with employees from the partnership store
- Networks with employees from partnership stores in order to acquire customer referrals
- Refers clients to managers and supervisors as needed
Certification in Customer Service (Online Course)
Sandia High School, Albuquerque, New Mexico
High School Diploma, GPA 2.8
- Customer Need Assessment
- Client Education
- Customer Support
- Representative-Client Relationship
- Retail Operations
- Sales Management
- Civil Status: Single
- Date of Birth: February 2, 1991
- Interests: Reading books, watching documentaries
Preparing for your Customer Service Representative Interview
Congratulations! Now you are done with your Customer Service CV example, the next thing you need to do is prepare yourself for what lies ahead: the interview. Here are some tips that will help you land the new job you are looking forward to:
1) Researching about the company you wish to be a part of.
As with any other endeavor, you need to come out prepared or else, you are going to fail. The most important weapon that you should have in your arsenal interview is knowledge. You need to equip yourself with useful information that will make the employer like you. Chances are you are going to be asked why you want to work for his company – you can’t just smile and tell him “I don’t know.” If you have an idea about the company’s mission and objectives, you will be able to answer the interviewer’s queries with confidence.
2) Prepare for a phone interview.
If your customer service representative resume is leaned towards a call/contact center career, then you must prepare yourself for a phone interview prior to an actual interview. Since the job you are applying for deals with phone conversations, interviewing you through the phone will give the employer an idea about your communication skills, readiness, problem-solving abilities, to name a few.
3) Rehearse the answers to possible questions.
Even if you have been to work interviews several times before, you will not be able to tell what will transpire during this actual interview. Because of this, it is best if you prepare for what lies ahead by practicing the interview portion with your friends. Here are common interview questions that your family or friend might ask you:
- Why do you want to be a customer service representative?
- What motivates you to perform exceptionally?
- What adversities did you encounter in your past work? How did you solve them?
- How do you address the needs or demands of disgruntled customers?
- How do you work out a problem with a manager or supervisor?
- What are your salary expectations?
- Describe your work style.
4) Dress professionally.
Your appearance during a job interview is one of the many factors that an employer considers before hiring an applicant. You might look professional in your Customer Service Representative resume template, but if actuality says otherwise, your chances of getting hired will surely diminish.
For females, here are key points on professional dressing:
- Wear a conservative suit in a solid color; match it with a complimenting blouse.
- Wear tan/light-colored hosiery with moderately-designed shoes.
- Limit your jewelries.
- Fix your hair in a presentable and professional manner.
- Keep perfume and make-up to a minimum.
- Here are clothing tips for male interviewees:
- Wear a conservative suit in a solid color and pair it up with a white long-sleeved shirt and a pleasant-looking tie.
- Wear dark socks with professional-style shoes.
- Fix your hair in a neat manner.
- Keep your nails short.
- Avoid or limit wearing jewelry.
- Bring your documents in a briefcase or portfolio.
5) Act professionally throughout the interview.
Your interviewer might sound condescending, or he might just be the type of person you truly dislike. No matter what transpires during the interview, make sure to act professionally up until the end. Address the employer with respect, even if he keeps on pushing your buttons. Most importantly, do not forget to say thank you before you leave the room.
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